My comprehensive design and effective project management led to positive outcomes and noticeable improvements in leadership skills among the targeted audience. RESEARCH AND DEVELOPMENT FRAMEWORK I conducted thorough research and interviews to develop the LEAD framework (Be a Leader, Empower Yourself, Embrace Agility, and Develop Your Team), and identify and appropriately structure content. This required time and effort to ensure relevancy and effectiveness of chosen leadership topics and behaviors. BLENDED LEARNING DESIGN I created a balanced two-month learning journey incorporating both asynchronous and synchronous components, including a self-paced learning path, an in-person workshop, and several virtual touchpoint meetings. This required careful planning, curated content, and coordination of guest speakers. LOGISTICS AND COMMUNICATIONS I managed the running of three separate cohorts, including scheduling, materials preparation, and communications. This required extensive project management, written communications, attention to detail, and ability to multitask to ensure the necessary support and resources were available for a smooth experience. LEARNER ENGAGEMENT I ensured learners remained engaged and motivated throughout the learning journey with asynchronous learning, small group discussions, and accountability partners. This required effective pairing of partners and identification of relevant, properly sized content. FEEDBACK AND EVALUATION I collected and analyzed feedback to measure the program’s impact, making necessary adjustments between cohorts to improve its effectiveness. This required agility and planning.

My iterative approach and project management led to the successful revamp of mandatory compliance training and made the training maintainable, relevant, and better received by learners. My redesign also significantly decreased HR trouble tickets reported for the training program. CONTENT REVIEW AND STANDARDIZATION I reviewed, cataloged, and documented existing compliance information to identify overlaps and duplications. This required significant time and effort to ensure accuracy and relevance. EXPERT CONSULTATION AND APPROVAL I coordinated with compliance experts to uncover necessary regulatory requirements and obtain approval for the new design. This required extensive communication to align with regulatory standards. BEHAVIOR-BASED DESIGN I transformed the content into behavior-based scenarios to increase relevancy and learner engagement. This required creativity and a deep understanding of compliance issues to ensure the training was engaging and practical. VOLATILE INFORMATION MANAGEMENT I constructed a method to house volatile information outside of the course and linked to it within the course to ease maintenance demands and content relevancy issues. This required careful planning and technical implementation to ensure seamless access and updates.

My thorough design led to new hires feeling more connected and better prepared, and existing employees finding it easier to explore other areas of interest. My design addressed the program’s dual purpose which saved time and led to improved onboarding outcomes for everyone involved. MATERIAL COLLECTION AND STANDARDIZATION I gathered, reviewed, and cataloged existing onboarding materials from teams to find commonalities and create a standardized onboarding experience. This required a significant effort, coordination, and collaboration with various teams. PROGRAM DESIGN AND CUSTOMIZATION I developed a comprehensive, self-paced program focused on relationships and foundational technical skills while incorporating customized learning paths for various organizational areas. This required meticulous planning and creativity. PROGRAM ENGAGEMENT I coordinated, scheduled, and facilitated video introductions and quarterly meetings for deeper introductions to key teams within the organization. This required effective communication, project tracking, and time management. INTERNAL MOBILITY I designed a separate version of the program to promote internal mobility and allow existing employees to explore other areas of interest. This added a layer of complexity to the design and implementation. Deliverables management: I created and managed various deliverables including customized LMS learning paths and websites, SharePoint sites, support guides, facilitator guides, and email communications. This required attention to detail and organization.

My effective collaboration, process integration, and proactive communication led to a successful implementation of the new process, resulting in timely and efficient customer documentation updates aligned with software releases. COLLABORATION AND COORDINATION I worked closely with engineering, quality, and customer documentation teams to ensure all stakeholders were aligned and on the same page. This required effective communication and regular meetings. INTEGRATION I integrated customer documentation into the software change management process to ensure seamless access to updates. This involved technical complexities and required careful planning. DELIVERABLES TRACKING I managed and tracked various deliverables for each software release, including system-level manuals. This required meticulous organization and attention to detail. MAPPED IMPACT I tracked the impact of engineering documents on each of the customer manuals to ensure accurate updates and real-time notifications. This required thorough analysis and deep understanding of the engineering documents. TIMELY AVAILABILITY I ensured customer documentation was available at the launch of a software release, instead of weeks later. This required efficient workflows and processes to handle updates promptly.